Frequently Asked Questions
Answers on product, order, delivery, logo, care, B2B, legal and AI integration.
What material are the covers made of?
Elastic, breathable stretch fabric in matte black. Hugs the body shape without harming the paint.
What sizes are available?
Four standard sizes S, M, L and XL — from city car to large SUV, van or GT. See the size guide.
Is the cover for indoor or outdoor use?
Primarily indoor (showroom, garage, hall). Short-term outdoor use is possible; long-term outdoor use is not recommended.
Can the cover be customised?
Yes, for special bodies (roll bars, wide fenders, rear wings) we take individual measurements.
How do I order?
Via the AI configurator on the homepage: upload a photo, choose a logo, review the preview, pick a size, send the request. You'll receive a fixed-price quote within 1–2 business days.
Can I order as a private customer?
Yes, but CarCoverMate only delivers from 20 units per order. The entry price is €109 per cover including logo, shipping and duties (DE/AT/CH/EU).
What payment methods are available?
Invoice, prepayment or SEPA transfer. Credit card and PayPal currently not supported.
Can I change my order?
As long as production hasn't started, yes. Once production begins, changes are no longer possible.
How long is delivery?
About 12 weeks from order confirmation. Every cover is made-to-order for the specific vehicle model.
Where do you ship?
Within DE, AT, CH and EU. Shipping and duties are included. Worldwide shipping on request.
How do I know the current status?
You receive email updates on production start, completion and shipping. Live status is always available at /en/order.
Is my logo printed?
Yes. White print on the hood is included in the unit price. Vector files (SVG, PDF, AI) are preferred.
Can I print multiple designs?
Currently we print one design per cover. For special requests (sponsor combinations, rear print), contact us directly.
What if I don't have a logo?
No problem — we ship without a logo too. Alternatively we create a wordmark or monogram for a small fee.
How do I care for the cover?
Machine wash at 30 °C, no spin, air dry. No fabric softener.
What if the cover is damaged?
Small tears can be repaired. For major damage we produce a replacement at re-order pricing.
Are there volume discounts?
Yes. B2B tier (final prices incl. shipping & duties): €109 from 20 units, €99 from 41 units, €89 from 101 units. Under § 19 UStG no VAT is shown.
Are framework agreements possible?
Yes. We offer framework agreements with fixed conditions and call-off delivery.
Can we get samples?
Yes, paid fabric samples are available. Contact us directly.
Is VAT shown on the invoice?
No. CarCoverMate operates under the German small business rule (§ 19 UStG) — no VAT is charged or shown on the invoice, and input tax deduction is not possible. The stated amount is the final price.
Is there a right of withdrawal?
No. All covers are made-to-order (vehicle-specific); the right of withdrawal is excluded under § 312g (2) No. 1 German Civil Code. Details: https://carcovermate.com/en/withdrawal
What warranty applies?
Statutory warranty of 24 months on material and manufacturing defects.
How are prices and VAT shown?
All prices are final prices in Euro including shipping and duties (DE/AT/CH/EU). Under the German small business rule (§ 19 UStG), no VAT is charged or shown.
Can I integrate CarCoverMate into an AI assistant?
Yes. We run a public MCP server at https://carcovermate.com/mcp. Setup guide: /en/connect.
What tools are available via MCP?
get_pricing, get_product_info and get_order_links — for pricing, product details and order links.
Question not answered?
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